Total cart value is calculated on the basis of the Products Ordered + Shipping charges + Tax.

Currently, Sellers are responsible for shipping, as they typically manage the product inventory.

Shipping charges are configured by the Sellers from their accounts.

Shipping can be managed by both the Seller/ Vendor or the Osokony.com admin.

Sellers/ Vendors can ship the products themselves or through a third party shipping/ logistics company offline.

The Tax is configured by Osokony.

In Osokony, Buyers can only rate individual products. The overall Vendor/ Seller rating is automatically calculated as the average of individual ratings of the products sold by them.

Yes, your personal information is fully secure. We prioritize data protection and have implemented strong security measures to ensure your information remains safe and confidential.

Currently, Osokony only supports English.

Log in to your seller account, go to the product management section, and click "Add Product." Fill in the product details, upload high-quality images, and set your pricing.

Yes, product images should be clear, high-resolution, and show the product from multiple angles. Avoid using watermarks or text that may obscure the image.

Yes, you can upgrade your membership plan at any time by accessing the membership section in your account settings.

Yes, you can upgrade your membership plan at any time by accessing the membership section in your account settings.

Order cancellation is discouraged unless necessary. If unavoidable, communicate with the buyer promptly and follow the platform's cancellation policy.

After shipping the order, update the tracking details in your seller dashboard to keep buyers informed about their shipment.

If a buyer raises a dispute, respond promptly through the platform’s dispute resolution system. Provide all necessary information to resolve the issue amicably.

Returns and refunds should align with osokony.com’s seller policies. Evaluate the buyer’s request and coordinate accordingly through the platform's return system.