How We Use Your Information

We use your personal information for various purposes aimed at enhancing your experience and providing you with better products and services. These purposes include:

• Identity Verification and Security Checks: Conducting KYC (know-your-customer) and anti-money laundering checks to establish user accounts and ensure platform security.
• User Eligibility Verification: Ensuring compliance with our Terms of Use by verifying users' eligibility to register on our platform.
• Account Setup and Administration: Setting up and administering user accounts, providing login IDs, and creating platform profiles.
• Customer Service Support: Your information enables us to respond more effectively to users with queries, needs, feedback, and managing claims and/or disputes.
• Customization:Your information enables us to refine our services to align with your unique requirements. We use it to suggest features, products, and services that match your interests, identify your preferences, and personalize your experience with Osokony Services.
• Troubleshoot and Improve Osokony Products and Services: We use your personal information and feedback to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Osokony products and services. Identifying, developing, and marketing products and services tailored to user preferences.
• Account Security and Risk Management: We use personal information to prevent and detect fraud and abuse, ensuring the security of our customers, Osokony, and others. This includes assessing and monitoring account security and transaction risks, as well as detecting and preventing incidents of fraud, money laundering, and other security breaches.
• Facilitating Communication and Transactions: We use your personal information to communicate with you in relation to Osokony services via different channels (e.g., by phone, email, chat).  Also enabling communication between buyers and sellers, processing transactions, assessing fund withdrawal requests, and providing logistics and warehousing services.
• Tailored Marketing and Advertising: We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. We do not use information that personally identifies you to display interest-based ads. Your information is also used for sending personalized marketing and advertising based on platform usage, browsing records, and order history.
• Research and Statistical Analysis: Performing analysis to improve platform content, layout, product offerings, and services.
• Purchase and Delivery of Products and Services: We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Disclosure or Sharing of Your Personal Information

We prioritize your privacy and handle your personal information with utmost care. Selling our customers' personal information to others is not part of our business model. However, we may disclose or grant access to your personal information to different categories of recipients for the purposes outlined below or with subsidiaries of Osokony that adhere to practices as protective as those outlined in this Privacy Policy.

• Other Platform Users: In facilitating purchases and communications between you and other users, we may share necessary personal information.
• Third-Party Partners and Service Providers: We work with various partners and service providers to deliver our services to you effectively. These may include:
• Business partners offering discounts or promotions,
• Marketing platforms for tailored advertising,
• Payment service providers for transaction processing,
• Logistics partners for delivery and warehousing services,
• Credit risk assessment providers for evaluating Seller risk,
• Cloud computing service providers for storage,
• Customer service providers for after-sale services,
• Risk control service providers for account security,
• Third-party rating/reviewing service providers for feedback on services
•  Professional Advisers and Law Enforcement: We may disclose your information to legal and regulatory authorities, insurers, and law enforcement agencies when necessary to comply with applicable laws or to protect our rights or your vital interests.
• Business Transactions: In the event of a merger, acquisition, or sale of our business, your personal information may be shared with potential buyers, ensuring they use it only for purposes outlined in our Privacy Policy.
• With Your Consent: We may share your information with third parties if you provide consent for such disclosure.

Additionally, we may provide aggregated or anonymized data to third parties, but when we do so, the information is in a de-identified format that does not personally identify you.

Please note that our Privacy Policy does not apply to third-party websites or co-branded sites, and we have no control over the information you submit to those third parties. You should read the relevant privacy policy for those third-party sites before responding to any offers, products, or services advertised by them

How We Protect Your Information

Ensuring the security and privacy of your personal information is our top priority. We continuously strive to uphold the highest standards of protection for your data. Here's how we safeguard your information:

• Secure Transmission: We employ encryption protocols and software to secure the transmission of your personal information, ensuring it remains protected during transfer.
• Compliance with Standards: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data, maintaining the highest standards of security.
• Physical, Electronic, and Procedural Safeguards: We have implemented comprehensive safeguards, including physical, electronic, and procedural measures, to protect the collection, storage, and disclosure of customer personal information. Our security procedures may require identity verification before disclosing personal information.
• Device Security Features: Our devices come equipped with robust security features to prevent unauthorized access and data loss. You have control over these features and can customize them according to your preferences.
• Password Protection: It's essential to safeguard your password and devices against unauthorized access. We recommend using a unique password for your Osokony account, distinct from those used for other online accounts. Additionally, remember to sign off when using a shared computer.

How Long We Keep Your Personal Information

 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes providing services or products to you, and complying with applicable laws, such as tax and accounting regulations.

When we no longer have a legitimate business need to process your personal information, we will either delete or anonymize it. If deletion is not immediately possible due to technical constraints, such as backup archives, we will securely store your personal information and isolate it from further processing until deletion can be executed.

What Information Can I Access?

You can access various details including your name, address, payment options, profile information, membership status, purchase history, etc. by navigating to the "Your Account" section on the website.

Are Children Allowed to Use Osokony Services?

Osokony does not facilitate the direct sale of products to children. Our platform provides access to children's products intended for purchase by adults. If you are under 18, you may use Osokony Services only under parental or guardian supervision. We do not knowingly collect personal information from individuals under the age of 18 without the consent of their parent or guardian. For further information, please consult our Children's Privacy Disclosure.

Use of Cookies and Other Identifiers

To enable our systems to recognize your browser or device and to provide and improve Osokony Services, we use cookies and other identifiers. For more information about cookies and how we use them, please read our Cookies Policy.

Your Consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page.

Contacting Us

If you have any requests, questions, or concerns about our use of your personal information and this Privacy Policy, please use the information at the following URL to contact us: https://osokony.com/contact-us