How to Create and Manage Your Shop

By Osokony Admin 08/12/2024 In For Seller

1. Login to your account to be redirected to your homepage/dashboard page.

2. Click"Manage Shop” in the left pane of your dashboard to open your shop and fill in the basic details about your shop as guided below. Asterisk (*) next to a form control's label indicates it as "required".

3. General Tab

Fill in the fields below as follows:

a). Identiﬁer*: A unique identiﬁer key that represents your shop.

b). Shop SEO Friendly URL*: The URL that can be used for SEO purposes. This URL will be beneﬁcial in improving the SEO level of your shop.

c). Postal Code: Postal code for your shop address.

d). Phone: Phone number to be linked with your shop.

e). Country*: Country in which your shop is located.

f). State*: The state/ County/ District in which the shop is located.

g). Display Status: Deﬁne the current status of your shop. Selecting ‘On’ will display your shop at the front-end and selecting ‘Off’ will restrict your shop from being displayed at the front-end.

h). Free Shipping On: The total cart amount above which the buyers are eligible for free shipping. Leaving this input ﬁeld blank or entering 0 means that the buyers are not entitled to any free shipping from your shop. NB: Sellers can set free shipping on individual products while adding them to their stores later.

i). Order Return Age: The time limit (in terms of number of days) within which the buyers can place a return request once their order has been delivered to them at their destination address.

j). Order Cancellation Age: The time limit (in terms of number of days) within which buyers can place an order cancellation request after placing the orders.

k). Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

4. Language Data

Fill in the fields below as follows:

a). Language: Select the preferred language from the ‘Language’ drop-down.

b). Shop Name*: Enter the name of the shop. This name will appear at the front end representing their shop.

c). Shop City: Enter the city in which the shop is located.

d). Contact Person: Enter the name of the contact person.

e). Description: Enter a brief description about the shop.

f). Payment Policy: Enter the payment policy that will be displayed on the shop detail page at the front-end.

g). Delivery Policy: Enter the delivery policy that will be displayed on the shop detail page at the front-end.

h). Refund Policy: Enter the refund policy that will be displayed on the shop detail page at the front-end.

i). Additional Information: Any other important information that the you want to share with your customers can be added in this input ﬁeld.

j). Seller Information: The information related to the respective seller can be added in this input ﬁeld.

k). Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

5. Return Address

This address will be used by Buyer(s) for returning order(s) to the Seller. Adding the return address for the shop is mandatory. It has two sub-tabs. Fill in the fields below as follows:

a). General Tab:

Country*: Select the country to which the order/product is to be returned from the drop-down list.
State*: Select the state to which the order/product is to be returned.
Postal code: Enter the postal code to provide appropriate regional location.
Phone: Enter phone number that can be added along with the address.
Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

b). Language Data Tab:

Language*: Select the preferred language from the drop-down list.
Name*: Enter the name of the receiving party.
City*: Enter the Name of the city.
Address1* & Address2: Enter the complete detailed address on which the return order is to be delivered.
Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

6. Media

This tab allows you to upload a logo, background image and top banner for the shop. Provide the required information as guided below:

a). "Banner Setup” section:

Language: Select the preferred language from the drop-down list.
Display For: Select any one from the ‘Desktop’, ‘Ipad’, or ‘Mobile’ options provided in the drop-down list. This ﬁeld allows the seller to add separate banner images of different resolutions for Desktop, iPad and Mobile devices to avoid image distortion.
Upload: Upload the image to be displayed as a banner.
Recommended resolution and size of an image: ‘Preferred Dimensions’: 1:1, 16:9; Size: Less than 2MB

b). "Logo Setup” section:

Language: Select the preferred language from the drop-down list.
Ratio: Select the ratio which will also change the ‘Preferred Dimensions’ for the image being uploaded by the seller.
Upload: Upload the image to be displayed as a logo.
Recommended resolution and size of an image: ‘Preferred Dimensions’: 1:1, 16:9; Size: Less than 2MB

7. Store Settings

a). You can conﬁgure Buy Now Button Option: "Yes" or "No" on the products published by your shop. If "Yes" is selected then the Buy Now button will be displayed. And if "No" is selected then the Buy Now button will not be displayed at the front end of the platform.

b). NB: Buy Now allows Buyers to purchase your products directly Online from the Osokony Website. Osokony will handle shipping for products purchased directly from the osokony.com website and a commission will be levied for such a service.

c). Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

8. Collections

This tab allows you to create collections which you will link your products to. Please skip this tab if you have not yet added any products to your shop. You can add collections later once products have been added to your shop.

However, if you have already added products to your shop, add a new collection by following the steps below:

a). Click on the "Add Collection” button provided in this tab to open Shop Collections’ form

b). In the ‘Shop Collections’ form:

Basic Sub-Tab:

Identiﬁer*: Enter the unique identiﬁer for the new collection being added.
SEO Friendly URL*: Enter the SEO URL for the respective new collection. This URL can be used to improve the SEO ranking for the added collection.
Status: Select the current status of this new collection.
Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

Language Data Sub-Tab:

Language*: Select the preferred language from the drop-down list.
Collection Name*: Enter a unique name for the new collection being added.
Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

Link Sub-Tab:

You can link all your products to the collections you have created via the link sub-tab.

Media Sub-Tab:

You can display an image corresponding to the respective collection from this sub-tab
Click the ‘Back to Collections’ button, provided on the top-right corner of this page, to be redirected to the ‘Shop Collections’ page which will show the newly added collection in the list.
The ‘Shop Collections’ page enables you to view a list of all the collections you have added
You can perform three different actions on the list of collections:

● Check-box: Check-boxes can be selected to choose multiple options from the list. Three action buttons will be displayed above the list when selecting any check-box. Clicking on the ‘Activate’ will activate the status of selected collections. Clicking on ‘Deactivate’ will deactivate the status of selected collections. Clicking on ‘Delete’ will delete the selected collections.

● Status

: This toggle switch helps the seller to activate or deactivate the respective collection. The social platform is active when the toggle switch is green and inactive when it is grey.

● Edit

: Seller can make changes in previously added collections. Clicking on this icon seller will redirect to the ‘General’ sub-tab of the collection form.

● Click on ‘Save Changes’ once you have made the required changes, to update changes successfully.

● Delete

: Clicking on this icon will delete the respective collection from the Shop Collections list.

9. Social Platforms

Adding social media platforms to your shop can help you convert the best of your customers. There are several popular social media platforms through which the users connect online. These social platforms can be linked by the seller to their shop for promoting their products. The social platforms are displayed at the front-end in the seller’s shop right below the collections.

This tab provides seller with following functionalities:

a). Add Social Platform: You can add a new social platform to be displayed in your shop. Clicking on ‘Add Social Platform’ button will redirect seller to a form that includes two sub-tabs:

General Sub-Tab:

Identiﬁer: Enter a unique identiﬁer for the new social platform being added.
URL: Enter the URL for the respective new social platform. This URL can be used to improve the SEO ranking for the added collection.
Icon Type from Css: This drop-down list includes a few, very popularly used social platforms that are Facebook, Twitter, Google, Youtube, Pinterest and Instagram. Any icon chosen by the seller will be displayed beside this social platform at the front-end.
Status: Select current status of this social platform.
Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

Language Data Sub-Tab:

Language*: Select the preferred language from thedrop-down list.
Collection Name*: Enter a unique name for the new social platform being added
Click the ‘Back to Social Platforms’ button, to be redirected to the ‘Social Platforms’ page.
You can see all the social platforms added in a list on this page.
The "Social Platforms” list provides seller with following functionalities:

o Status : This toggle switch helps the seller to activate or deactivate the particular social platform added. The social platform is active when the toggle switch is green .

o Edit : If the seller wants to make any kind of changes in the previously added social platform, the seller can click on the edit icon. This will redirect the seller to the ‘General’ sub-tab of social platforms setup form. The seller must click on the ‘Save Changes’ button to update the changes successfully.

o Delete : Clicking this icon will delete the respective social platform from this list.

10. Seller Proﬁle

The Seller can manage Proﬁle information available on the Store Page at the front end.

a). General Sub-Tab:

This screen lists Countryof Origin (alongwith ﬂag),
Select your Seller Type: Distributor/ Retailer, Manufacturer, Service Provider,
Specify your Production Capacity (Numeric)
Specify your Round Capacity (Numeric)
Specify your Trade Capacity (Numeric)
Finally, Click the "Save” Button to save your information

b). Language Data Sub-Tab:

Under Language: Select English
Production Process: Provide a brief description of the process of production of your product(s)
Advantages: Briefly describe the advantages of your product(s).
Shipping Package: Describe your shipping package as provided by your shipping service provider for the various products
Quality Control Process: Briefly describe your quality control processes during the production of your product(s)
Click on the ‘Save Changes’button, once all the details are ﬁlled, and you will be redirected to the next tab.

c). Quality Certificates: This Sub-Tab enables you to upload various certificates of your Shop.

Document Name: Enter certificate’s name (in either English or Arabic)
Upload an image of your certificate. Uploaded images can be Edited and Deleted. And speciﬁc certiﬁcates can be deleted by clicking on the individual delete icon. Please Note that images must not be larger than 2MB in size.
Click on the ‘Save Changes’button, once all the details are ﬁlled, and you will be redirected to the next tab.

d). Trade Show Certificates:

This sub-tab enables you to upload certificates received by your shop or business at various trade shows.

Document Name: Enter certificate’s name (in either English or Arabic)
Upload an image of your certificate. Uploaded images can be Edited and Deleted. And speciﬁc certiﬁcates can be deleted by clicking on the individual delete icon. Please Note that images must not be larger than 2MB in size.
Click on the ‘Save Changes’ button, once all the details are ﬁlled, and you will be redirected to the next tab.

e). Inspection Report:

This sub-tab enables you to upload various Inspection Reports of your shop.

Document Name: Enter Inspection report name (in either English or Arabic)
Upload a file or image of your report. Uploaded images can be Edited and Deleted. And speciﬁc certiﬁcates can be deleted by clicking on the individual delete icon. Please Note that documents or images must not be larger than 2MB in size.
Click on the ‘Save Changes’button, once all the details are ﬁlled, and you will be redirected to the next tab.

11. FAQs

Here, you can add a set of Frequently Asked Questions (FAQs) about your products, shop or business.

a). Click on Add FAQ button to your FAQs:

b). Two tabs will be displayed:

General Sub-tab: Here, FAQ Identiﬁer i.e. System Variables can be added which must be unique and Status to be set as Active.
Click on the ‘Save Changes’button, once all the details are ﬁlled, and you will be redirected to the next tab.
LanguageData Sub-Tab: Select English Language and add FAQ Title (Question) and Content (Answer)ﬁelds.
Click on the ‘Update” button, once all the details are ﬁlled, to save the changes.

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