If you do not remember your password, you can reset it using either your registered ‘Email’ or ‘Phone Number’ by following the steps below:
Click the "Forgot Password” option available just above the "Login” button open the Forgot Password page.
1. Reset Password Through Registered Email Address:
a. Enter your registered Email address in the provided input dialog box and then click on the "Submit” button provided below it. You will receive a "Password Reset Email” in your registered Email address.
b. Go to your registered Email account, open the "Password Reset Email” and click on the link provided in the received email which will redirect you to the "Reset Password” page.
c. Enter your "New Password” and "ConfirmNew Password” input dialog boxes and then click on the "Reset Password” button provided below them. A message declaring "Password Successfully Changed” will be displayed and you will be redirected to the "Sign in/ Login” page.
NB: An example of a strong password is provided below the "New Password” dialog box. Follow the pattern of the given example to create a strong password.d. Enter the OTP that is forwarded on your phone number and then click on the ‘Validate’ button.
2. Reset Password Through Registered Phone Number:
a. Click on ‘Use PhoneNumber Instead’ to displaya form where you must enter the contact number that is associated with your account.
b. Click on the ‘Get OTP’ button to receive the OTP on your contact number.
c. Enter the OTP that is forwarded on your phone number and then click on the ‘Validate’ button.
d. Update your password using the ‘Reset Password’ form and click "Reset Password”.